SHIPPING

1. Shipping Eligibility

Shipping is exclusively available for items bearing the "Shipping Available" designation. If you are interested in an item without this designation but require shipping, you must contact our team for approval prior to the auction's close. To maintain fairness for all bidders and ensure our logistics team can accommodate the request, unapproved non-designated items cannot be shipped and will be subject to our standard abandonment protocol.

2. Requesting Shipping Services

If you would like your eligible auction wins shipped, we kindly ask that you initiate the process by reaching out to our team within 48 hours of the auction's conclusion.

• How to Contact Us: Please send an email from your preferred email address directly to Arriane, our Head of Shipping, at: arriane@allproestatesales.com.

• Security Protocol: To protect your account and our business from unauthorized charges, this email serves as your official written authorization for shipping services.

Dedicated Communication Channel: To ensure your request is received and processed without delay, all shipping correspondence must be directed to arriane@allproestatesales.com. Please note that alternative channels, such as the Auction Ninja messaging system or phone voicemails to Russell, are not monitored for shipping requests. Utilizing the dedicated email address ensures your fulfillment window remains active.

3. Choose Your Shipping Method

We utilize USPS and UPS to provide the most competitive rates, including Media Mail for qualifying items. When contacting Arriane, please specify which of the following fulfillment options works best for your needs:

Option A: Expedited / Pre-Approved Shipping This is a streamlined option for buyers who prefer to bypass the quoting process and authorize fulfillment immediately. By choosing Option A, you pre-approve the standard packing and shipping fees so we can begin preparing your order right away.

• Base Costs: Our minimum packing fee is $12.00, and the minimum shipping fee (USPS Ground Advantage) is currently ~$8.00. The baseline cost to ship an order is approximately $20.00. By selecting Option A, you authorize these minimum base charges, along with any necessary adjustments for larger or heavier items.

• Fulfillment Timeline (7 to 10 Business Days): Please allow 7 to 10 business days from the time of your request for your items to be packed, shipped, and a tracking number provided. This timeframe allows our team to safely pack fragile pieces while managing the queue of existing orders.

Option B: Quote Confirmation & Approval Choose this option if you prefer to receive a confirmed packing and shipping quote from our team before your payment method is charged for the label.

• Standard Packing Fee & Variable Costs: To provide an accurate shipping quote, our team must completely prepare and pack your order to determine the final dimensions and weight. Engaging this option incurs our standard packing fee (minimum $12.00) for the labor and materials used. Please keep in mind that larger or heavier orders, the need for specialized handling of fragile items, or combining multiple items into a single package can quickly increase the final packing cost. A good reference point is that items exceeding the dimensions of a standard USPS Small Flat Rate box will likely incur higher packing fees.

• Providing Your Own Label: If you prefer to use your own shipping account after receiving our quote, you are welcome to provide a prepaid shipping label. Simply email the label to our team, and we will gladly drop the packed order off at the carrier of your choice. Please note that the packing fee for the labor and materials used to prepare your items is still applicable and must be paid in full prior to drop-off.

Option C: Personal Courier Service (For Large/Fragile Items) This is an excellent option for oversized items, furniture, or highly fragile pieces. With this method, you may hire a third-party courier service to handle the logistics on your behalf.

• How it Works: You coordinate directly with the courier of your choice. We will provide the location address and happily facilitate the handover to your hired service.

• Courier Capabilities: Professional couriers can drop your items at a local freight depot (such as Amtrak in Denver for economical freight rates), deliver them to a carrier, or pack and ship the items themselves.

• Transfer of Care: Once your items are entrusted to your selected courier, they assume full responsibility for the safe transit and logistical management of your order.

• Local Recommendations: For out-of-town buyers needing a trusted Colorado-based service, we frequently see our clients successfully utilize Pack Mail and Navis Pack & Ship Denver.

4. Payment Processing & Fulfillment

To ensure a secure transaction, the credit card securely held on file with Auction Ninja will be charged once your shipping quote is approved.

• Funding Period: We utilize Stripe for our payment processing. Following your approval, there is a standard 2 to 3 business day clearing period for these funds to securely deposit into our business account.

• Label Purchase & Drop-off: Once the funds are successfully cleared, they become available to purchase your shipping label. While we strive for same-day drop-off once funds clear, please allow up to 2 additional business days for carrier delivery during periods of high fulfillment volume.

• Declined Payments: If a charge is declined, we will provide a courtesy notification and re-attempt the charge after 24 hours.

5. Mandatory Shipping Requirements & Policies

Insurance Policy While our team packs every item with the utmost care and ensures timely drop-offs, we entrust the final delivery to third-party carriers. To ensure you are fully protected in the rare event of loss or damage in transit, the following insurance guidelines apply:

• Orders Under $100: Standard carrier insurance typically covers up to $100 in value.

• Orders Over $100: Additional insurance covering the full value of the order is mandatory. This additional cost, reflective of the value of your order, will be included in the final packing and shipping amount due.

By securing this coverage, any liability rests properly with the delivery service, ensuring that a claim can be seamlessly filed and paid out by the carrier should the need arise. All Pro Estate Sales cannot assume financial responsibility for carrier handling once the package leaves our facility.

Abandonment Protocol To maintain operational efficiency and clear our facility for upcoming events, we must strictly adhere to our fulfillment timelines. If a payment fails a second time, or if no proper email communication is received within 48 hours of the auction closing, the items will be considered abandoned and become the property of the estate. Refunds cannot be provided for abandoned items. Furthermore, to preserve the integrity of our bidding process and ensure a fair environment for all participants, we reserve the right to block shoppers who select shipping services but refuse to pay the final amount due from participating in our future auctions.